"The customer experience is at the center of Ricoh's success and its future," said Bruce Nelson, Director, Customer Support Services, Ricoh USA, Inc. "It's our reputation, and our customers' reputations, on the line. That's why customer service is such an area of focus for us, and that's why being named a finalist is such an honor."

Read this interview with Julian Melsbach, Project Lead implementation of smart glasses at Siemens Mülheim, and Zdeněk Vrbka, Innovation Manager at Konica Minolta, and learn more about the application possibilities for augmented reality technologies and their lasting impact on the industry.

Following in-depth testing, Konica Minolta’s flexible platform for document processes, bizhub Evolution, has received a Buyers Lab Gold rating from Keypoint Intelligence – the world’s foremost authority on imaging software, hardware and services. The cloud-based solution enables users to streamline their everyday document processes via mobile, desk...

For large firms, the accelerating pace of digitalisation in modern business creates both opportunity and risk: On the one hand, it can be a source for significant growth. On the other hand, even small start-ups can quickly disrupt established core markets for big players. This makes innovation power a crucial factor for business success – and force...

Better Buys Once Again Recognizes Toshiba’s Product Innovation  LAKE FOREST, Calif. (February 13, 2018) — Toshiba America Business Solutions’ groundbreaking hybrid copier, the e-STUDIO™4508LP, continues to receive industry accolades earning the Better Buys 2018 Innovative Product of the Year award for best monochrome copier.    Better Buys’ editors...

-- New relationship takes aim at data leaks and helps organizations protect digital information, including documents scanning on Canon imageRUNNER ADVANCE MFDs and imaging solutions -- Canon Solutions America's Enterprise Services and Solutions group will leverage Vera's advanced data protection and rights management platform for secure data captur...

Langenhagen, Germany, 1 February 2018 With the Internet of Things (IoT), Industry 4.0 and data handling, digitalisation has now reached manufacturing companies, too. To help and support customers through this development and transformation process as a trusted partner, Konica Minolta has today opened its Digital Manufacturing Hub in Darmstadt, Germ...

Celebrating 15 Years of Service Elizabeth, NJ– January 19th, 2018 – Metrofuser, a leading global innovator, re-manufacturer and marketer of printers, parts and training announced a 15 year milestone today. “Metrofuser set out to be a boutique re-manufacturer,” said Will DeMuth, Chief Operating Officer, “establishing locations close to its customer ...

New products highlight advanced connectivity, high-speed scanning and a standard web browser Ramsey, NJ – January 4, 2018 – Konica Minolta Business Solutions U.S.A., Inc. (Konica Minolta) today announced the debut of the Konica Minolta bizhub™ C759 and the bizhub C659, two multifunction solutions for offices where speed and color quality are essent...

Ramsey, NJ – December 14, 2017 – Following the announcement of its next-generation Workplace Hub, an intelligent edge platform earlier this year,  Konica Minolta Business Solutions U.S.A., Inc. (Konica Minolta), recently demonstrated its Cognitive Hub prototype to attendees for the first time at the AI Summit in New York City. Developed by Konica M...