Customer Loyalty, Best Practices, Client Retention

February 14, 2017
Enterprise Content Management, IT Management, Managed Business Services, Print Providers
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Customer LoyaltyKonica Minolta No. 1 in Customer Loyalty
Customer loyalty is one of the most important factors in business today and should be a priority. Learn what earning this recognition 10 years in a row means in customer satisfaction.


Best PracticesMPSA Best Practices for Break/Fix Service
Through collaboration with the numerous subject matter experts participating in the MPSA Standards and Best Practices Committee, the MPSA has compiled a set of best practices.


Win - WinBuilding Foundations for Positive Benefits
Seymour's approach to negotiation and settlement can at times be unique. He wasn't looking to destroy the opponent, his approach seems to be - how do we all win.


ROIGetting More ROI Out of Industry Events
Many of us travel across the country or world, to brush up on industry best practices. Despite the time spent on the road, we often miss educational sessions or networking opportunities.


BTA Webinar: Focus on the State & Direction of the Industry
Jim DeBald and Mitch Morgan will discuss the cloud communications business model and how it stacks up against other adjacent revenue streams.


What's Happening at Sharp's New HQ
During a quick visit to NJ Andy Slawetsky popped in to visit Sharp for a tour of their new North American headquarters in Montvale.


ECM TechnologyBoost Customer Engagement With Next-Gen ECM
Much of the focus on business today is on acquiring new customers, but did you know that it costs six to seven times more to land a new customer than it does to sell to an existing one?


Y Soft at Xerox US Event
Come find Y Soft at the upcoming Xerox US Channel Unit Partner event in Las Vegas, Feb. 20-21, Booth #411. Visitors will also learn about Y Soft compliance with the Xerox's next generation products.


Client Retention Best Practices for Managed Services Providers
Many MSPs struggle with maintaining strong client relationships, but there are certain steps you can take to prevent churn and keep your clients happy.


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